Friday, August 27, 2010
Monday, August 23, 2010
Bad example how to claim GoInsurance from AirAsia flight cancel
Lesson learn:
1. Your flight cancel without notice even you reach the airport (on the spot), make sure you get the proof letter on the spot but not get it later. You never know when you can get the letter.
2. Make sure the letter mention your flight is DELAY but not CANCEL. If cancel, you will not get a cent from GoInsurance. GoInsurance will only give back the amount you pay for the Insurance.
3. Make sure you purchase an Insurance that cover FLIGHT CANCEL without notice, CONFIRM GoInsurance had remove this from their policy. Why? I think you should know the reason.
4. Make sure you records the conversation with AirAsia people, they might tell GoInsurance your flight is RETIME but not CANCEL!
5. Make sure you chase GoInsurance, they might say your case under investigation even after 2 to 3 months.
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Below are the emails I sent and receive from GoInsurance (MPIB Multi Purpose Insurance Berhad)
I sent the email below after I call MPIB office - 03-20349888 (for someone need their contact). Finally I get the proof cancellation letter from AirAsia after 2 to 3 weeks. Not easy to get this letter, email me and I will tell you the easier way to get it.
After 2 days, MPIB reply they will study my case. Fine, at least they reply me after 2 days.
1. Your flight cancel without notice even you reach the airport (on the spot), make sure you get the proof letter on the spot but not get it later. You never know when you can get the letter.
2. Make sure the letter mention your flight is DELAY but not CANCEL. If cancel, you will not get a cent from GoInsurance. GoInsurance will only give back the amount you pay for the Insurance.
3. Make sure you purchase an Insurance that cover FLIGHT CANCEL without notice, CONFIRM GoInsurance had remove this from their policy. Why? I think you should know the reason.
4. Make sure you records the conversation with AirAsia people, they might tell GoInsurance your flight is RETIME but not CANCEL!
5. Make sure you chase GoInsurance, they might say your case under investigation even after 2 to 3 months.
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Below are the emails I sent and receive from GoInsurance (MPIB Multi Purpose Insurance Berhad)
I sent the email below after I call MPIB office - 03-20349888 (for someone need their contact). Finally I get the proof cancellation letter from AirAsia after 2 to 3 weeks. Not easy to get this letter, email me and I will tell you the easier way to get it.
date Mon, Jun 7, 2010 at 2:34 PM
subject GoInsurance reimbursement request
subject GoInsurance reimbursement request
Hi,
Please send me a feedback once you receive this email.
Thanks.
Best Regards,
Jeff Wong
Airasia reimbursement request.ZIP
681K Download ----------------------------------------------------------------
from Deepa Shamini Arokiasamy deepa@mpib.com.my
to "Jxxx@sxxxx.com" Jxxx@sxxxx.com
cc "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>,"jacxxxx@xx.com" <jacxxxx@xx.com>, Enquiry Go Insure <enquiry_gi@mpib.com.my>
to "Jxxx@sxxxx.com" Jxxx@sxxxx.com
cc "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>,"jacxxxx@xx.com" <jacxxxx@xx.com>, Enquiry Go Insure <enquiry_gi@mpib.com.my>
date Wed, Jun 9, 2010 at 12:19 PM
subject RE: GoInsurance reimbursement request
subject RE: GoInsurance reimbursement request
Dear Sir/Madam,
We have duly received your claim form. We will study your case form here.
Thank You
Regards,
DeepaShamini
AirAsia Insure Support Team
Multi-Purpose Insurans Bhd
Tel: +603 - 2034 9888 Ext. 7736
Fax: +603 - 2694 5759
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After more than 1 month, I think they still need to study my case. I guess my case a bit complicated.
from Jeff Wong mxxxhxxx@gmail.com
to Deepa Shamini Arokiasamy deepa@mpib.com.my
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>,"jacxxxx@xx.com" <jacxxxx@xx.com>,Enquiry Go Insure <enquiry_gi@mpib.com.my>
to Deepa Shamini Arokiasamy deepa@mpib.com.my
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>,"jacxxxx@xx.com" <jacxxxx@xx.com>,Enquiry Go Insure <enquiry_gi@mpib.com.my>
date Mon, Jul 19, 2010 at 11:08 AM
subject Re: GoInsurance reimbursement request
subject Re: GoInsurance reimbursement request
Hi Deepa,
We had summit all the document more than 6/7 weeks. May I know what is the latest update now?
May I know what phase is it now?
Thanks,
Jeff
Jeff
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Okay, in the process now. But I'm wondering they process mean approve my claims or just start process to investigate?
from Deepa Shamini Arokiasamy deepa@mpib.com.my
to Jeff Wong mxxxhxxx@gmail.com
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>,"jacxxxx@xx.com" <jacxxxx@xx.com>,Enquiry Go Insure <enquiry_gi@mpib.com.my>
to Jeff Wong mxxxhxxx@gmail.com
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>,"jacxxxx@xx.com" <jacxxxx@xx.com>,Enquiry Go Insure <enquiry_gi@mpib.com.my>
date Tue, Jul 20, 2010 at 2:23 PM
subject RE: GoInsurance reimbursement request
subject RE: GoInsurance reimbursement request
Dear Sir/Madam,
Please be advised your claim is in process for payment. we will revert to you as soon as possible.
Thank You
Regards,
DeepaShamini
AirAsia Insure Support Team
Multi-Purpose Insurans Bhd
Tel: +603 - 2034 9888 Ext. 7736
Fax: +603 - 2694 5759
E-mail : deepa@mpib.com.my
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Okay, now we request the estimation date to get the answer.
from T, Jac jacxxxx@xx.com
to Deepa Shamini Arokiasamy <deepa@mpib.com.my>, Jeff Wong mxxxhxxx@gmail.com
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>,
to Deepa Shamini Arokiasamy <deepa@mpib.com.my>, Jeff Wong mxxxhxxx@gmail.com
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>,
Enquiry Go Insure <enquiry_gi@mpib.com.my>
date Thu, Jul 22, 2010 at 6:26 PM
subject RE: GoInsurance reimbursement request
subject RE: GoInsurance reimbursement request
Dear Deepa,
Appreciate that you can provide me an estimation date for this. If we do not hear from you on that date, we will follow up with you again. This will also reduce the number of emails send/reply, both my side and your side.
Thank you.
With Regards,
Jac
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I guess too many people making claims until MPIB no time to reply us after alsmot 2 weeks.
from T, Jac jacxxxx@xx.com
to Deepa Shamini Arokiasamy deepa@mpib.com.my
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>, Enquiry Go Insure <enquiry_gi@mpib.com.my>, Jeff Wong <mxxxhxxx@gmail.com>
to Deepa Shamini Arokiasamy deepa@mpib.com.my
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>, Enquiry Go Insure <enquiry_gi@mpib.com.my>, Jeff Wong <mxxxhxxx@gmail.com>
date Mon, Aug 2, 2010 at 3:39 PM
subject RE: GoInsurance reimbursement request
subject RE: GoInsurance reimbursement request
Dear Deepa,
It's almost 2 weeks from your last email. May I know the update on the payment? and when will we be able to get the payment?
Thanks.
With Regards,
Jac
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Yeah, finally response
from Deepa Shamini Arokiasamy deepa@mpib.com.my
to "T, Jac" jacxxxx@xx.com
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>, Jeff Wong <mxxxhxxx@gmail.com>
to "T, Jac" jacxxxx@xx.com
cc "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>, Jeff Wong <mxxxhxxx@gmail.com>
date Wed, Aug 4, 2010 at 5:49 PM
subject RE: GoInsurance reimbursement request
subject RE: GoInsurance reimbursement request
Hi Jac ,
I will revert to on this on Friday as the person in charge of your claim is not around.
Thank you
Regards,
DeepaShamini
AirAsia Insure Support Team
Multi-Purpose Insurans Bhd
Tel: +603 - 2034 9888 Ext. 7736
Fax: +603 - 2694 5759
E-mail : deepa@mpib.com.my
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Friday had pass, no news again...
from Jeff Wong mxxxhxxx@gmail.com
to Deepa Shamini Arokiasamy deepa@mpib.com.my
cc "T, Jac" <jacxxxx@xx.com>, "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>
to Deepa Shamini Arokiasamy deepa@mpib.com.my
cc "T, Jac" <jacxxxx@xx.com>, "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>
date Mon, Aug 9, 2010 at 11:30 AM
subject Re: GoInsurance reimbursement request
subject Re: GoInsurance reimbursement request
Hi Deepa,
May I know what is the final outcome? It been dragging for 2 months.
Regards,
Jeff
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Thanks Deepa who forwarding to the correct person this time.
from Deepa Shamini Arokiasamy deepa@mpib.com.my
to "Shazila bt. Shabudin" shazila@mpib.com.my
cc Kendra Kong Pui Ling <kendra_kong@mpib.com.my>, "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>
to "Shazila bt. Shabudin" shazila@mpib.com.my
cc Kendra Kong Pui Ling <kendra_kong@mpib.com.my>, "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>
date Mon, Aug 9, 2010 at 11:37 AM
subject FW: GoInsurance reimbursement request
subject FW: GoInsurance reimbursement request
Dear Shazila
Please assist this customer on the claim status.
Please revert as soon as possible. This case has been pending for 2months.
Thank you
Regards,
DeepaShamini
AirAsia Insure Support Team
Multi-Purpose Insurans Bhd
Tel: +603 - 2034 9888 Ext. 7736
Fax: +603 - 2694 5759
E-mail : deepa@mpib.com.my
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Can claim or not?
from T, Jac jacxxxx@xx.com
to "Shazila bt. Shabudin" shazila@mpib.com.my
cc Kendra Kong Pui Ling <kendra_kong@mpib.com.my>, Deepa Shamini Arokiasamy <deepa@mpib.com.my>, Enquiry Go Insure <enquiry_gi@mpib.com.my>, "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>, "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>
to "Shazila bt. Shabudin" shazila@mpib.com.my
cc Kendra Kong Pui Ling <kendra_kong@mpib.com.my>, Deepa Shamini Arokiasamy <deepa@mpib.com.my>, Enquiry Go Insure <enquiry_gi@mpib.com.my>, "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>, "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>
date Tue, Aug 10, 2010 at 4:05 PM
subject RE: FW: GoInsurance reimbursement request
subject RE: FW: GoInsurance reimbursement request
Dear Shazila,
Appreciate you can provide us the status by end of tomorrow. (11 Aug)
Looking forward to your reply.
Thanks in advance.
With Regards,
Jac
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MPIB staff too busy, no time to call back even their promise to do so.
from Jeff Wong mxxxhxxx@gmail.com
to "T, Jac" <jacxxxx@xx.com>, shazila@mpib.com.my, Kendra Kong Pui Ling <kendra_kong@mpib.com.my>, Deepa Shamini Arokiasamy <deepa@mpib.com.my>, Enquiry Go Insure <enquiry_gi@mpib.com.my>, "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>
to "T, Jac" <jacxxxx@xx.com>, shazila@mpib.com.my, Kendra Kong Pui Ling <kendra_kong@mpib.com.my>, Deepa Shamini Arokiasamy <deepa@mpib.com.my>, Enquiry Go Insure <enquiry_gi@mpib.com.my>, "Jxxx@sxxxx.com" <Jxxx@sxxxx.com>
date Tue, Aug 17, 2010 at 1:30 PM
subject Re: FW: GoInsurance reimbursement request
subject Re: FW: GoInsurance reimbursement request
Hi,
I though someone should call me on Monday about the update?
Regards,
Jeff
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Finally, I call them and request them to call me back every time. The answer is, my flight is cancel but not delay. The fact is my flight cancel without notice, and reschedule to 2nd day.
GoInsurance no longer have the policy to claim for this. They ask me to call AirAsia to get the new letter again. I told them you are much more easier to reach them. There is no way we can call them at all. After 10 minutes, MPIB call me back, they say AirAsia say my flight is RETIME not cancel!
Hurray, flight cancel on the spot mean RETIME not CANCEL.
No wonder GoInsurance and AirAsia work so well. Be smart next time...
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