from Jeff Wong <mxxxhxxx@gmail.com>
to "T. Jac" <jacxxxx@xx.com>,
shazila@mpib.com.my,
Kendra Kong Pui Ling <kendra_kong@mpib.com.my>,
Deepa Shamini Arokiasamy <deepa@mpib.com.my>,
Enquiry Go Insure <enquiry_gi@mpib.com.my>,
"Jxxx@sxxxx.com" <Jxxx@sxxxx.com>
date Tue, Aug 24, 2010 at 10:30 PM
subject Re: FW: GoInsurance reimbursement request
Hi Zila,
I didn't receive any call from AirAsia. Can you provide me the number that you able to reach them?
By the way, base on the email Deepa sent on July 20th, she mention that the claim is in process. What is the "claim in process" mean?
Appreciate MPIB can give a reasonable answer that you able to convince yourself.
Regards,
Jeff
--------------
Again... still no reply from AirAsia and MPIB... WTF...
from Jeff Wong <mxxxhxxx@gmail.com>
to shazila@mpib.com.my,
malaysia-support@airasia.com,
srivelayuthan@airasia.com,
tony@tonyfernandesblog.com,
elijahjonathan@airasia.com,
francisbateman@airasia.com
cc "T. Jac" <jacxxxx@xx.com>,
Kendra Kong Pui Ling <kendra_kong@mpib.com.my>,
Deepa Shamini Arokiasamy <deepa@mpib.com.my>,
Enquiry Go Insure <enquiry_gi@mpib.com.my>,
"Jxxx@sxxxx.com" <Jxxx@sxxxx.com>,
l@sj.com
date Thu, Aug 26, 2010 at 2:53 PM
subject Re: FW: GoInsurance reimbursement request
Hi Zila, Dato Tony and AirAsia Team,
May I know is GoInsurance cover flight CANCELLATION on the spot without any notice? You may say Airasia staff call me. Please proof it, I do not receive any call, sms or even email from AirAsia at all. I'm not the only victim, Benjamin (loke@sunjiang.com) also one of the victim of the same flight. Thank god I keep his email to proof I'm not lying!
Just let us know if GoInsurance do not cover this, fine than case close. We are little Malaysian, we can't fight with big guns. We just want the fair treatment. Already 3 months I just want you tell me CONFIRM That FLIGHT CANCELLATION on the spot (mean reach airport) do not cover any claims. Please don't tell me the flight RETIME, is CANCEL without our notice! Do you mean RETIME no need to inform the passengers?
Thanks for not ignoring my email.
Regards,
Jeff ---------------
MPIB giving another shit story. They still don't get it. My flight cancel on the spot when I reach LCCT. They just say my flight RETIME RETIME and RETIME.
from Shazila bt. Shabudin <shazila@mpib.com.my>
to Jeff Wong <mxxxhxxx@gmail.com>
cc Enquiry Go Insure <enquiry_gi@mpib.com.my>
date Fri, Aug 27, 2010 at 3:29 PM
subject RE: FW: GoInsurance reimbursement request
Dear Sir/Madam,
We have studied carefully into the claim documents submitted and note that you are claiming for flight delay due to your flights being rescheduled by AirAsia Berhad due to operational reasons.
We wish to highlight that Clause (e) of Special Exclusions under Section 2 (d) of the policy states that the Company shall not be liable for any loss arising from cancellation or rescheduling of the Scheduled Flight unless due to natural disaster or equipment failure.
However, we note that you were pre-informed about the rescheduling of the flights on the 15th May 2010. In other words; it meant that these flights were rescheduled not due to any of the insured events which are unpredictable circumstances as mentioned above.
As such, we regret to inform you that the policy will not respond to your claim.
Kindly we attached the policy wording for your perusal.
Thank you.
regards,
zila
Air Asia Insure Support Team
Multi-Purpose Insurans Bhd
-----------------
I have to start over again and tell the story once more time...
from Jeff Wong <mxxxhxxx@gmail.com>
to "Shazila bt. Shabudin" <shazila@mpib.com.my>
cc Enquiry Go Insure <enquiry_gi@mpib.com.my>,
l@sj.com,
TCL<nxx@gmail.com>,
malaysia-support@airasia.com,
srivelayuthan@airasia.com,
tony@tonyfernandesblog.com,
elijahjonathan@airasia.com,
francisbateman@airasia.com
date Fri, Aug 27, 2010 at 4:39 PM
subject Re: FW: GoInsurance reimbursement request
Hi Zila,
I was not preinform. Neither me nor Jackie receive call from AirAsia. I keep telling, I did not receive. Please ask AirAsia to provide the evidence. Last time I did receive email + sms or call. But this time I do not receive any email / call or sms. Talk is no use, please ask them provide it.
Benjamin can confirm what I say is true. We do not know each other until we meet in the airport. My friend that went to Beijing 1 week after that also facing the same problem. He also one of the victim that Airasia do not call for the flight Cancel.
Why you keep say I had preinform? Did you mean I trying to lie you and AirAsia is not? AirAsia make the mistake and you will just feel we are trying to lie to get the claims? Again, show us the proof that Airasia did inform us. I believe Airasia can how us their phone bill to proof whether Airasia did inform us or not? If they can't reach us, should they email and sms us right?
AirAsia did inform me the RETIME from Sat 15 May 2010, 0040 hrs to Sat 15 May 2010, 0830. But did not inform us the flight cancel and change it to Sun 16 May 2010, 0830 only when we reach the airport. OK?
Lucky I found the pictures I took in the airport. Is the picture good enough to proof that I'm not lying?
Hi AirAsia,
Appreciate your input. Please show us the proof you did contact me and Benjamin partner? Please, so that I can shut my mouth. I believe you can easily show us the proof if it is a truth fact.
Hi Benjamin,
Appreciate tell Zila our situation on that time.
Regards,
Jeff
----------------------
I request to have face to face meeting with all. But no one got time to reply me...
from Jeff Wong <mxxxhxxx@gmail.com>
to "Shazila bt. Shabudin" <shazila@mpib.com.my>
cc Enquiry Go Insure <enquiry_gi@mpib.com.my>,
loke@sunjiang.com,
koonming@yahoo.com,
TCL<nxx@gmail.com>,
malaysia-support@airasia.com,
srivelayuthan@airasia.com,
tony@tonyfernandesblog.com,
elijahjonathan@airasia.com,
francisbateman@airasia.com
date Fri, Aug 27, 2010 at 4:42 PM
subject Re: FW: GoInsurance reimbursement request
Hi All,
To make everything easier, why not we have a face to face meeting. Victims, GoInsurance and Airasia. Please proof the victims are always wrong. I can proof I did not receive any calls. Airasia, please provide us the phone billing to show us that you call us. Not only me but also Benjamin.
Regards,
Jeff
-------------
Airasia say had escalate to MPIB. What? They just push here and there... Gosh... Someone please help me...
from Malaysia Support <malaysia-support@airasia.com>
to "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>
date Fri, Aug 27, 2010 at 9:48 PM
subject FW: FW: GoInsurance reimbursement request
mailed-by airasia.com
hide details Aug 27 (11 days ago)
Dear Jeft,
Thank you for emailing Air Asia.
With regards to your inquiry, kindly be advised that we have escalated this issue to MPIB for further action. As such, they will revert back to you soonest with the outcome.
We do apologize for any inconvenience caused.
Should you have further inquiries, please refer to our website by following this link:
http://www.airasia.com> select country > select language > Help & Info > Contact Us
Best regard
Soma
Malaysia Support ( Air Asia )
AirAsia Berhad
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia
-------------
again, reply to Airasia... what a crap...
from Jeff Wong <mxxxhxxx@gmail.com>
to Malaysia Support <malaysia-support@airasia.com>
date Sun, Aug 29, 2010 at 1:25 PM
subject Re: FW: FW: GoInsurance reimbursement request
Dear Airasia,
Appreciate your call to proof that flight was cancel with notice. I did not receive any email / sms / call from airasia about that. I do not mind to have a face to face discussion to show that I have not receive all this at all.
Please call me.
Regards,
Jeff ------------
I just hope I bang the wall. Is seem no one understand my english...
from Malaysia Support <malaysia-support@airasia.com>
to "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>
date Mon, Aug 30, 2010 at 3:56 PM
subject FW: FW: FW: GoInsurance reimbursement request
mailed-by airasia.com
hide details Aug 30 (9 days ago)
Dear Sir,
Thank you for emailing Air Asia
With regards to your email, for general inquiries about the AirAsia Insure Travel Protection program, please
e-mail Guest Support by enquiry_gi@mpib.com.my
Please call our 24-hr Hotline Number +603-7628-3630 or +603-7841-5770 or refer the link below
http://www.airasia.com/my/en/travelinsurance/goinsureclaimprocedures.html?
We seek to serve you better in nearest future.
You can contact us at these following steps: http://www.airasia.com> select country > select language > Help & Info > Contact Us.
Best regards,
Gowri
Malaysia Support ( Air Asia )
AirAsia Berhad
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia
--------------
I really pissed off!!!!!!!!!!!!!!!!!!!!!!!!!!!!
from Jeff Wong <mxxxhxxx@gmail.com>
to Malaysia Support <malaysia-support@airasia.com>
cc "Shazila bt. Shabudin\"" <shazila@mpib.com.my>,
Enquiry Go Insure <enquiry_gi@mpib.com.my>,
loke@sunjiang.com,
koonming@yahoo.com,
TCL<nxx@gmail.com>,
srivelayuthan@airasia.com,
tony@tonyfernandesblog.com,
elijahjonathan@airasia.com,
francisbateman@airasia.com
date Mon, Aug 30, 2010 at 5:10 PM
subject Re: FW: FW: FW: GoInsurance reimbursement request
mailed-by gmail.com
hide details Aug 30 (8 days ago)
Hi Gowri,
MPIB ask me to deal with AirAsia and now AirAsia ask me deal with MPIB. Is this going to be never end story? Can both of you just deal with me together?
THE FLIGHT WAS CANCEL WITHOUT ANY NOTIFICATION! MPIB SAID AIRASIA SAY THIS IS RETIME NOT CANCEL WITHOUT NOTIFICATION. PLEASE PROOF ME WITH EVIDENCE THAT YOUR TEAM CALL ME / EMAIL ME OR SMS ME REGARDING THE RETIME!!!
I'm not a ball that you ask me deal here deal there. I already patient for pass 3 months. I don't wish to sent all this to news press. Do give me a proof else I will summit this to press.
Thanks for kicking me here and there. Please stop kicking me around. DIRECT CALL ME! Here my number 017-6168883!
Regards,
Jeff
------------------
Airasia once again retime my flight... and tell me my flight was RETIME...
from Malaysia Support <malaysia-support@airasia.com>
to "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>
date Tue, Aug 31, 2010 at 1:57 PM
subject FW: FW: FW: FW: GoInsurance reimbursement request
mailed-by airasia.com
hide details Aug 31 (8 days ago)
Dear Valued Customer,
Thank you for emailing Air Asia.
With regard to your enquiry, your flight has been retime to 16 May from KUL-TSN at 08:30-14:35 to flight D7-2612 on Sunday.
We at AirAsia would like to apologize for any inconvenience that we might have caused, we appreciate your feed back to us and we will try to improve our services.
Thank you.
Best Regards,
Kartik
Malaysia Support ( Air Asia )
AirAsia Berhad
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia
------------------------
wow... airasia and MPIB means is my fault!!! They don't care at all!
from Jeff Wong <mxxxhxxx@gmail.com>
to Malaysia Support <malaysia-support@airasia.com>
cc shazila@mpib.com.my,
Enquiry Go Insure <enquiry_gi@mpib.com.my>,
l@sj.com,
TCL<nxx@gmail.com>,
srivelayuthan@airasia.com,
tony@tonyfernandesblog.com,
elijahjonathan@airasia.com,
francisbateman@airasia.com
date Wed, Sep 1, 2010 at 1:52 PM
subject Re: FW: FW: FW: FW: GoInsurance reimbursement request
Hi,
Please answer my QUESTION. RETIME without inform the passengers before the date is it NOT CLAIMABLE through GO-INSURANCE. Nobody inform us through phone, SMS, email that the flight was RETIME. Understand my question? If no, please CALL me!!!
Just answer this. Don't just turn around the bush. PLEASE!
If you still don't want answer me, I need to raise this to all news press to help me on this. I'm very tired about this!
Regards,
Jeff
---------------
Finally AirAsia call me, they told me they will write a letter to MPIB to confirm that my flight was cancel and without inform me. But... after that, I didn't receive that email at all... HAHAHAH. ALEX ALEX. ALEX in AIRASIA, where are you!!!
from Jeff Wong <mxxxhxxx@gmail.com>
to Malaysia Support <malaysia-support@airasia.com>
cc shazila@mpib.com.my,
Enquiry Go Insure <enquiry_gi@mpib.com.my>,
TCL<nxx@gmail.com>,
srivelayuthan@airasia.com,
tony@tonyfernandesblog.com,
elijahjonathan@airasia.com,
francisbateman@airasia.com
date Mon, Sep 6, 2010 at 4:07 PM
subject Re: FW: FW: FW: FW: GoInsurance reimbursement request
Hi Alex from AirAsia,
Thanks for calling me last week.
As discuss last Friday, I still do not receive the email / letter confirmation about my flight CANCEL to MPIB.
Hope to hear from you soon.
Regards,
Jeff
----------------
Adakah saya tinggal di Malaysia. Mengapa tak ada orang faham english saya. Saya rasa saya kena tulis melayu
from Malaysia Support <malaysia-support@airasia.com>
to "mxxxhxxx@gmail.com" <mxxxhxxx@gmail.com>
date Tue, Sep 7, 2010 at 12:48 AM
subject FW: FW: FW: FW: FW: GoInsurance reimbursement request
mailed-by airasia.com
hide details 12:48 AM (20 hours ago)
Images are not displayed.
Display images below - Always display images from malaysia-support@airasia.com
Dear Jeff Wong,
Thank you for emailing Air Asia
With regards to your email, for general inquiries about the AirAsia Insure Travel Protection program, please
e-mail Guest Support by enquiry_gi@mpib.com.my
Please call our 24-hr Hotline Number +603-7628-3630 or +603-7841-5770 or refer the link below
http://www.airasia.com/my/en/travelinsurance/goinsureclaimprocedures.html?
We seek to serve you better in nearest future.
You can contact us at these following steps: http://www.airasia.com> select country > select language > Help & Info > Contact Us.
Best regards,
Nuraini
Malaysia Support ( Air Asia )
AirAsia Berhad
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia
----------------
Where is ALEX... Please speak with me ALEX!!!
from Jeff Wong <mxxxhxxx@gmail.com>
to Malaysia Support <malaysia-support@airasia.com>
date Tue, Sep 7, 2010 at 12:55 AM
subject Re: FW: FW: FW: FW: FW: GoInsurance reimbursement request
Hi,
Do you mind to inform Alex from customer support to call me? He had contact me last week regarding this. He is clear about this.
Please.
Thanks,
Jeff
